An IAS official who abruptly declined a ticket on British Airways accused the airline of having "racist" rules

An IAS official who abruptly declined a ticket on British Airways accused the airline of having "racist" rules

An IAS official who abruptly declined a ticket on British Airways accused the airline of having "racist" rules

The IAS official said he was not even reimbursed the difference in ticket for the reduced seat and tagged the Union Civil Aviation Minister Jyotiraditya Scindia and the aviation regulator DGCA.

Ashwini Bhide, an IAS officer, shared her recent British Airways flight experience on social networking site X. Ashwini Bhide, whose ticket was demoted from premium class to economy under the guise of overbooking, accused the airline of racial attitudes. The IAS official said he was not even reimbursed the difference in ticket for the reduced seat and tagged the Union Civil Aviation Minister Jyotiraditya Scindia and the aviation regulator DGCA.

Are you abusing British Airways or abiding by racist or discriminatory policies? At the check-in desk, how can you downgrade a premium economy customer on the false pretense of overbooking without having to pay the difference in price—let alone provide compensation? IAS officer Ashwini Bhide said on X, "I've been advised by BA @CSMIA Mumbai that this is a standard procedure.

In response to his message, British Airways expressed regret for any trouble caused. "Hello, you are entitled to any difference in the ticket paid if you were degraded because of overbooking. The airline said in a statement, "Our customer relations team will investigate this and provide guidance on any reimbursement.

British Airways is criticized on social media as "absolutely pathetic."

Social media users had similar experiences and voiced their disgust with the airline's actions.

“On the regular London-India (BOM & DLH) leg, @DGCAIndia @UK_CAA @AlexWEllis @British_Airways is acting in a completely pitiful manner. When there are delays beyond eight or ten hours, BA often swaps out its aircraft. Postpone things, and now discover they've been demoted! One user described his experience on the trip and added, "Please give their slots to some other trustworthy airline."

"I have experienced BA's rudeness and racism once." The employees lack common decency and behave disrespectfully. resolved not to fly them ever again. Another person criticized the British Airways crew's actions, saying, "When traveling internationally, we Indians should just use @airindia @airvistra."

"I am still waiting for the difference in fare after being demoted from business class to the awful premium economy." One person said, "I was flying from Mumbai to London @British_Airways.”