IndiGo introduces 6Eskai, an AI chatbot, to improve its travel support offerings
The airline said that 6Eskai allows for easy ticket purchase across its whole network and is built to manage client inquiries in 10 different languages.
According to IndiGo, 6Eskai can respond to client inquiries in 10 different languages.
On November 27, IndiGo announced the release of 6Eskai, an AI chatbot that uses GPT-4 technology to enhance customer support. The airline said that the artificial intelligence chat assistant, created in-house by its digital team in association with Microsoft, has shown encouraging preliminary outcomes, diminishing the burden of customer support representatives by 75%.
According to the airline, 6Eskai is built to manage client inquiries in 10 different languages, allowing for easy ticket buying across the whole airline network. The airline said that natural language dialogues are used by the AI chatbot.
IndiGo emphasized that 6Eskai, with its 1.7 trillion parameters, can manage a broad range of functions, from enabling online check-in and helping with seat selection to making ticket reservations and applying promotional discounts. AI chatbots are said to be able to comprehend spoken commands utilizing a speech-to-text paradigm, in addition to written or typed dialogues.
"As part of the ongoing dedication to enhance the customer experience, we are delighted to unveil 6Eskai, our artificial intelligence-powered chat assistant," said Summi Sharma, Senior Vice President, Ifly and Customer Experience, IndiGo. Our guests will get smooth help from this cutting-edge equipment. Will do." , providing prompt and personalized assistance to their travel needs, showcasing IndiGo's dedication towards improvements in technology and customer-centric services."
With this AI solution, the airline anticipates a notable rise in customer happiness and improved operational efficiency.
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