The co-passenger accused the Air India personnel of failing to provide prompt assistance to the victim.
Sugata Bhattacharjee, a US-based doctor, was a passenger on the Air India flight where the infamous urination incident took place. Bhattacharjee has now provided details about what happened and how the airline staff behaved.
Bhattacharjee said that he had spoken to the accused Shankar Mishra, a Mumbai-based businessman. When he realized that Mishra was drunk, he requested that the Air India stewards not serve him any more drinks. However, he is unsure whether or not the crew cooperated with his request. In an exclusive interview with India Today, the doctor said, Mishra might have had a few more drinks after that,
While Bhattacharjee said he was not present for the urinating episode, he was present during subsequent events. He directly reprimanded the airline personnel for failing to assist the victim swiftly and for forcing her to sit in an unhygienic seat for several hours. According to Bhattacharjee, the foul smell of urine was emanating from the victim's body and she had to sit on the same seat for a long time. After some time, when a crew seat became vacant, the personnel put several blankets on it and gave it to him.
The senior hostess informed him that it was not his decision when the doctor addressed him and requested him to assign another seat to the painful customer. The captain reportedly took two hours to give her a new seat.
Bhattacharjee praised the two young flight attendants who helped the woman change clothes and put away her suitcase and other belongings. It is illegal to expose oneself indecently, according to the doctor, adding that none of the airline personnel were authorized to mediate in the incident. Bhattacharjee told the publication that it was his responsibility to separate the victim from the passenger and report the incident to the proper authorities.
Bhattacharjee claimed that he wrote a two-page complaint about the way the flight crew handled the issue and criticized the captain for making a "poor judgment call" by not immediately giving the victim a clean seat in first class.
No one accepted responsibility; Bhattacharjee said that instead, it was left to the possibility that the two sides would hold dialogue and resolve the issue.
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