The government said that Adobe conceals crucial terms behind textboxes, hyperlinks, and tiny print and only makes the costs apparent when users attempt to cancel.
This artwork shows figurines in front of the Adobe logo that is shown.
On Monday, the United States government filed a lawsuit against Adobe, claiming that the company that creates Photoshop and Acrobat hurt customers by signing them up for its most expensive subscription plans without fully explaining the conditions.
The government said Adobe neglected to sufficiently explain the significant early termination fees—which may amount to hundreds of dollars—that consumers who sign up for "annual, paid monthly" subscription plans would incur when they cancel their accounts in a federal court lawsuit filed in San Jose, California.
According to the government, Adobe conceals crucial terms in small type, behind textboxes, and hyperlinks; it only makes the costs evident when a subscriber tries to cancel; and it makes the cancellation procedure difficult and time-consuming.
In Monday's complaint, several remedies, including civil penalties, are sought.
A request for comment from Adobe was not immediately answered.
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