Passengers on board said that the aircraft was scheduled to take off at 1900 IST but instead made a return trip to Indira Gandhi International Airport's terminal 3.
The flight AI 183 had previously been rescheduled to take departure at 1500 IST on May 31, having originally been scheduled to leave Delhi at 15:30 IST on May 30.
The Delhi-San Francisco flight AI 183 of Air India has experienced an additional delay. The aircraft has not yet lifted off. AI 183 was rescheduled to take departure at 15:00 IST on May 31 from Delhi, when it was originally scheduled to leave at 15:30 IST on May 30.
Passengers on board said that the aircraft was scheduled to take off at 1900 IST but instead made a return trip to Indira Gandhi International Airport's terminal 3.
According to passengers aboard the trip, they have been advised to stay inside the aircraft as it "cools off".
Following an alleged delay of more than eighteen hours in its New Delhi-San Francisco flight, during which passengers were allegedly kept seated inside the aircraft for hours, causing some of them to faint in the heat, the Directorate General of Civil Aviation (DGCA) issued a notice of showing cause to Air India earlier in the day.
Two flights in particular were mentioned in the notification from the civil aviation regulator: the May 24 Mumbai-San Francisco AI-179 flight and the May 30 Delhi-San Francisco AI-183 trip. The cabins of both aircraft suffered from "inordinate delays and passengers were put to discomfort due to insufficient cooling."
A few passengers on the AI-183 trip passed asleep after spending hours without air conditioning on the plane. Eventually, it was requested of every passenger to exit and wait at the terminal. The flight was delayed for about twenty hours before it eventually took off.
Multiple problems caused the AI-179 flight to be delayed for more than eighteen hours. These problems included a technical glitch, the need to dump luggage after some passengers canceled their trip, a passenger's illness that forced the plane to return to the gate, and finally night landing constraints and crew duty restrictions.
The DGCA said that there were more instances of passenger discomfort in addition to these current ones. It said, "Repeated incidents of Air India putting passengers through discomfort in violation of various provisions of the DGCA CAR (civil aviation requirement) have come to notice."
With this most recent occurrence, the DGCA has now penalised Air India ten times in the last two years for breaking CAR regulations after its sale.
Jyotiraditya Scindia, the minister of aviation, also strictly observed airline delays and passenger annoyance.
Due to an excessive delay, passengers on an Air India flight headed for San Francisco had a terrifying experience, and several of them passed out from a malfunctioning air conditioning system.
According to a passenger, the AI 183 flight's passengers also had to wait at the aerobridge for around an hour.
Due to a technical issue, the passengers were first transferred to a different aircraft. This new aircraft had a malfunctioning air conditioning system, which caused many passengers to pass out, according to passenger Shipa Jain.
"@airindia @DGCAIndia is one privatization tale that has fallen flat. The AI 183 aircraft was forced to take off without air conditioning, and when a few passengers passed out, the passengers were forced to disembark. The trip was delayed for more than eight hours. This is not human! Shweta Punj, a Moneycontrol journalist, wrote on May 30 on X, "@JM_Scindia."
Social media users also shared a number of images from the Delhi airport that showed people laying on the ground.
In August 2019, the ministry of civil aviation published a charter outlining the rights of travelers traveling throughout the nation. Here are the rights and procedures for consumers, including those of AI 183, to get reimbursement.
The airline must notify passengers of the rescheduled time more than 24 hours in advance of the original departure time and provide them a full refund or a different trip if a flight is delayed by more than six hours, as per the DGCA.
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