middle cap Before releasing generative AI products to clients, IT businesses evaluate them internally

middle cap Before releasing generative AI products to clients, IT businesses evaluate them internally

Experts state that these businesses are concentrating on integrating generic AI into every aspect of their operations in order to be early adopters of this market, which now generates less than 1% of the $245 billion in sales for the IT sector.

Some mid-cap companies have created chatbots for internal communications and dispute resolution, while others have integrated test cases for tasks like document verification within their legal teams.

BENGALURU: Generative artificial intelligence technologies are being introduced internally by four mid-cap IT businesses, Zensar Technologies Ltd., Sonata Software Ltd., Happiest Minds Technologies Ltd., and Hexaware Technologies Ltd., before the models are sold to clients, according to company executives. informed Mint.

The majority of individuals utilize generative AI and have budgeted for the development and use of AI into their companies. Some have created chatbots for internal communications and dispute settlement, while others have integrated test cases for tasks like document verification within their legal teams.

Experts state that mid-cap IT firms are concentrating on integrating generative AI into every aspect of their business and moving quickly in this area, which already generates less than 1% of the $245 billion in revenue for the IT sector. Only Wipro, one of the Big Five Indian IT corporations, has made a $1 billion promise via its AI360 initiative for generative AI over the next three years.

Before offering generative AI solutions to clients, software service providers claim to provide proof of concept. "Almost every solution area and organizational function—from legal to marketing and human resources—is using this technology. Thus, we determined the use cases and began implementing them internally, according to Sridhar Mantha, CEO of Happiest Minds Technologies' Generative AI business unit. Initially, the Bengaluru-based IT business introduced a Generative AI chatbot that let staff members communicate with the legal department.

One of the few mid-cap firms adopting generative AI for sales is Mumbai-based Hexaware Technologies, although the majority of businesses have used internal AI chatbots.

"Gen AI is being used for proposal responses, especially boilerplate items where the content is being used by many corporate entities," said Arun Ramachandran, president and worldwide head of Hexaware Technologies' consulting and generative AI practice for high-tech and professional services. There are several courses available.

In an email reply to Mint, Ramachandran said that his organization also uses AI to provide research-driven summaries of clients, prospects, and rivals as well as the appropriate material for customer meetings and presentations in pre-sales scenarios. Was. He said, "We use Contextual Co-Pilots extensively to summarize tasks, plans, and meeting notes."

Sonata Software told Mint that it would provide generative AI products via its AI platform Harmony, which is one way that mid-tier IT businesses may market these tools to clients.AI. "We have seen this uptake in three ways - with our existing customers, through our collaborations with companies such as Microsoft Azure and Amazon Web Services, who help us expand our market reach, and through our marketing campaigns," said Rajshekhar Dutt Roy, chief technology officer. Sonata Software.

IT firms are excited by generative AI, but they are also cautious about the difficulties AI models provide, particularly with regard to intellectual property.

Additionally, keep in mind that Generator AI's intellectual property problems are yet unresolved. In reality, we are giving our clients access to the IP. Customers, however, are not really at ease until they get the consequences of the intellectual property (IP) if we are employing generative AI in the underlying IP and there is any ambiguity about it, according to Zensar Technologies Chief Executive Officer Manish Tandon.

Sonata Software said that it's critical to use generative AI sensibly and within the guidelines. According to Roy, "AI also poses risks with regard to data security, privacy, ethical issues, and regulatory compliance." Using its own intellectual property, his business has developed a responsible AI architecture.

In the next three years, mid-cap firms want to improve their artificial intelligence. Happiest Minds aims to generate $200 million from generative AI by 2031, while Hexaware has engaged in up to $20 million for AI over the next three years.