Consumers are unable to take advantage of the 100 units of free power programme due to procrastination

 Consumers are unable to take advantage of the 100 units of free power programme due to procrastination

attempt to get the ambitious government plan stuck in a technical hitch

JBVNL and the billing company are blaming one another after being denied access to the consumer scheme's advantages.

Due to irregular spot billing, usage is over 100 units and does not qualify for the 100-unit freebie.

Billing system malfunctioned once more, upsetting customers paying monthly payments when June billing began on July 10.

Ranchi: The ambitious 100 unit free power programme of the state's Hemant administration is being attempted to be entangled by JBVNL and the billing company Competent Synergy by being screwed up technically. The government is actively supporting it, on the one hand. The agency and JBVNL are both being entangled in this at the same time. Customers are concerned as a result. Due to the adoption of this plan, which limits the number of customer readings to 100 per month, a monthly mechanism has been created to allow consumers to benefit from this programme. However, they are not receiving the advantage because the invoicing is irregular and more than 100 units of reading are expected within a month.

The user will not be able to benefit from 100 units of free power if 101 units are read rather than 100 units. A similar situation has arisen with several consumers. When he complained about it to the division's engineer, he was informed that the agency had made a mistake. The options are limited in this situation.

Case Study 1: Lalpur Subdivision, Consumer No. KU1212450. His billing for the month of May, according to this customer, arrived in 34 days. The reading was above 100 units as a result. He was therefore unable to receive 100 units of free power in May.

Case Study 2: Division Kokar, Consumer No. KU 8598. This customer said that throughout the month of May, his reading occurred on 33 days. He read more than 100 units. He brought his complaint to Coker Division, where he was informed that the billing company was at blame. They are helpless to change this.

Case Study 3: Upper Bazar, Subdivision, Consumer No. UW 2428. This customer stated that his most recent power bill arrived on January 19. After that, neither a bill nor billing occurred. Those individuals want to benefit from 100 units as well, but how will they do so if the measure is not passed?

The operation of the present billing agency has been questioned

It has always been controversial how Competent Synergy, a billing company from Chandigarh, operates in the Ranchi Area Board. Since the agency took over the spot billing duties, 100% billing has never been the agency's goal. Urja Mitras (metre readers) levelled several severe accusations against the business. However, the electrical officer did nothing about them.

Progress made by the business in June around spot billing

Only 75% of spot billing in Ranchi and Khunti, both part of the Ranchi circuit, was done in the months of May and June. Only 80% of billing was completed under the Gumla circle, even though Simdega, Lohardaga, and Gumla worked together. While, due to technical issues, the billing work for the month of June began on July 10.

What do employees of the agency say?

The software approval from JBVNL is never delivered on schedule. The HCL and SRT software problem is still present. Because of this, the charging process began on July 10th. Our energy-related pals are prepared to handle the bills, but the difficulty comes because software upgrades are constantly a concern. Competent Synergy's Adesh Srivastava

What do JBVNL representatives say?

It should be noted that as of June 1, the new power pricing is in effect. whose billing will start in July. The job of updating the new pricing in the programme was therefore ongoing. This is now finished, and approval was obtained by July 10th. And billing has begun. The agency is in charge of regular billing if it is not completed by the end of May or earlier. No problem existed before to June. So why can't the agency produce accurate and timely billing?