Deepinder Goyal had said that Zomato will put a phone number on the bags of its delivery partners for people to call and report
• However, Deepinder Goyal had said that the company is not pressurizing its delivery partners to deliver food faster
Online food delivery platform Zomato founder Deepinder Goyal said on Wednesday that Zomato has started rolling out delivery bags with "hotline phone numbers" to report rash driving by its delivery partners.
At the company's annual general meeting in August, Deepinder Goyal had said that Zomato will put a phone number on the bags of its delivery partners so that people can call and report if any of them are speeding.
In a post on Twitter, Deepinder Goyal said, "As promised earlier, we have started rolling out delivery bags that mention a hotline phone number to report rash driving by our delivery partners "
As promised earlier, we have started rolling out delivery bags that mention a hotline phone number to report rash driving by our delivery partners. Please remember - we do not encourage our delivery partners to deliver on time, nor do we penalize them for late deliveries.
He further added, “Please remember – we do not encourage on-time deliveries to our delivery partners, nor do we penalize them for late deliveries. We also do not tell them the estimated time of delivery. What is it - if someone is speeding up, it's up to them. Please help us clear the traffic on our roads."
When Zomato announced plans to launch instant 10-minute deliveries in March this year, it faced criticism from various quarters over the possibility of road safety and pressure from its delivery partners to meet deadlines.
Goyal, however, had said that the company is not pressurizing its delivery partners to deliver food faster, but will achieve the target by relying on a network of dense finishing stations located close to high-demand customer neighbourhoods.
On the safety of delivery partners, he said that it has always been Zomato's priority and "no compromise is made or will be done here", adding that the platform does not encourage timely riders.
Online food delivery platform Zomato has decided to focus on three key areas of food ordering and delivery; The company's chairman Kaushik Dutta had said earlier in August that the supplies to restaurants are through 'Hyperpure' and Quick Commerce.
In his address to shareholders at the company's annual general meeting, Dutta said the move was part of a strategy to "focus on only those sectors that have the potential to become meaningfully large businesses ten years from now".
In FY22, he said that Zomato was able to achieve strong top line growth while keeping its "adjusted EBITDA under control", in the face of several challenges such as disruption due to the Covid-19 pandemic, macro-economic uncertainty, rising inflation, fuel prices. Despite. other.
After considering strategic priorities as a company this year, given the size and scale of the platform, Dutta said it was decided that the focus would be only on areas that would be meaningfully larger ten years from now. Has the potential to become a business.
Thereafter, he added that Zomato will focus its attention on three key areas - food ordering and delivery; Hyperpure and Quick Commerce.
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